Privacy Policy

Last updated: 8th May, 2022

UPPERMED Pte.Ltd., a company incorporated under the laws of Singapore, (the “Company” or “UPPERMED”) respects and promises to protect your privacy. Before you use one or more of the services that we provide (the “Service”), we hereby make the following declaration (“Declaration”) to you regarding personal information and privacy protection:

1. Personal Information Security

In order to provide you comprehensive and personalized service, in the course of your use of this service, the Company may use the following methods to collect, process and use the personal information that you inputted. This Declaration will explain the circumstance of information collection, processing and usage. The Company will apply all reasonable efforts to strictly protect the safety of your personal information so as to prevent your personal information and privacy from being accessed, used or disclosed without authorization.

In the event there has been a leak of your personal information which has exposed your rights or freedom to substantial risk, the Company will inform you within 72 hours of our discovery of the leak.

2. Purpose of Collection

To enhance your ability to manage your health records and provide you with more services through sharing data to those that you have authorized to receive the information, the Company may collect personal information from you for the following purposes:

1. Personal insurance
2. Marketing
3. Health care services
4. Emergency aid when traveling abroad
5. Consumer and client management and services
6. Online shopping and other e-commerce services
7. Advertising or commercial conduct management
8. Survey, statistics and research analysis
9. Other business operations that are compliant with the registered business items or the constitution articles

In the event information is being collected, processed or used for any purpose other than the above, the Company will obtain your consent in advance before proceeding.

3. Categories and Contents of Information Collected

The possible categories and contents of the personal information that the Company may collect from you are as follows, but the Company will only collect personal information necessary to meet the aforementioned purposes:

1. Information that may identify the person: This includes your name, job title, address, work address, former address, home telephone number, mobile number, instant messenger account, web service account information, service and household registration address, photographs, e-mail address, electronic signature, personal identification card serial number and any other information that may allow identification of the data holder.
2. Government information that may identify the person: This includes the passport number, social security number, national ID number, etc.
3. Personal descriptions: This includes age, sex, birth date, birthplace, nationality, etc.
4. Body descriptions: This includes height, weight, blood type, etc.
5. Personal habits: This includes smoking, alcohol consumption, etc.
6. Family situation: This includes marital status, offspring, etc.
7. Details of other family members: Offspring, persons under care, other relatives, parents, live-ins or any relatives living abroad, etc.
8. Recreational activities and interests: This includes hobbies, sports and other interests.
9. Lifestyles: This includes types of consumer items and services used, personal or family consumer practices, etc.
10. Occupation: All types of jobs and positions.
11. Safety and health records: This includes occupational illnesses, safety, accident records, first aid qualifications, emergency medical aid information when traveling abroad, etc.
12. Insurance details: This includes insurance type, scope of insurance, insurance amount, term of insurance, expiration date, insurance premiums, insurance payments, etc.
13. Health records: This includes medical records, treatment and diagnosis records, test results, the type, level and duration of disability, the Disability Card number, contact person, etc.
14. Race or ancestral origin: This includes DNA records.
15. Records of Service usage, including but not limited to geographical positioning, usage time, browsing and browser history.

4. Duration, Region, Target and Method of Use

1. Duration: Until you request the suspension of usage of your personal information.
2. Region: Areas where the Company or its affiliates are operating (Please refer to the Company’s website).
3. Target and Method:
   1. Account information and other non-data portions:

This information shall be stored in the Company’s servers and used according to the purposes for which such information was collected.

• Personal physical data, medical records and other medical data:

Your data will be stored in the Company’s servers and used according to the purposes for which such information was collected.

5. Your Rights

You may exercise the following rights with respect to your personal information:

1. Inquire or request a review of the information.
2. Request a copy of the information.
3. Request an amendment or correction of the information.
4. Request the suspension of collection, processing or use of the information.
5. Request the deletion of the information.
6. Refuse automated decisions, including profiling.

Please note that if you do not wish to provide your personal information, the Company will be unable to provide you with a part or the entirety of services.

You can email service@uppermed.com.sg to request the exercise of the above rights (such as information deletion), and when you exercise such rights, the Company may request for you to provide relevant supporting information so as to verify your identity.

If you believe that our collection, processing or use of your personal information is inappropriate or in violation of the law, you may submit a complaint to the competent authority or initiate litigation at court.

You understand that the cross-border transmission of your personal information may expose your personal information to a greater degree of risk.

6. Amendments to this Declaration

You agree that the Company may make amendments to this Declaration at any time, which will be announced on the Company’s website (https://www.uppermed.com.sg), emailed to you directly, or notified through the Company’s mobile app or web app. If you continue to use this service after the public announcement or direct notification, it shall be deemed that you have consented to those amendments.

新加坡商雅渼醫療器材股份有限公司（UPPERMED PTE.LTD.）（以下稱「本公司」或「UPPERMED」）尊重並承諾保護您的隱私，在您使用本公司所提供的一個或多個服務（以下稱「本服務」）前，本公司謹向您為以下隱私權政策（以下稱「本聲明」）告知：

一、 個人資料之安全

為向您提供更完善的個人化服務，在您使用本服務過程中本公司可能會以如下方式蒐集、處理和利用您的個人資料，本聲明解釋了這些情況下的資料蒐集、處理和利用情況。本公司將盡合理努力嚴格保護您個人資料的安全，使您的個人資料及隱私不被未經授權的閱覽、利用或洩漏。

您的個人資料如有外洩，致您的權利或自由有遭受損害之高度風險時，本公司將於發現後72小時內通知您。

二、 蒐集目的

為了提升您對健康紀錄之管理效能，並透過將數據等資料分享給您同意的授權對象，讓您能獲得更多服務，本公司可能基於以下目的對您進行個人資料之蒐集：

1. 人身保險，包含但不限於提供資訊給您授權的保險公司或保險服務提供商，使其可能利用該資訊提供您保險相關服務。
2. 行銷，包含但不限於提供資訊給您授權的第三方廣告或行銷公司，使其可利用該資訊提供行銷或推廣資訊給您。
3. 保健醫療服務，包括但不限於提供資訊給您授權及就診的醫療院所，使其可利用該資訊於提供給醫療服務給您。
4. 旅外國人急難救助
5. 消費者、客戶管理與服務，包括但不限於提供資訊給您授權的消費對象，使其可利用該資訊提供客戶管理服務給您。
6. 網路購物及其他電子商務服務
7. 廣告或商業行為管理
8. 調查、統計與研究分析，包含但不限於提供資訊給您授權的研究分析機構，使其可利用該資訊進行統計或研究分析。
9. 其他經營合於營業登記項目或組織章程所訂之業務

上述目的以外之蒐集、處理及利用，將另外取得您的同意後進行。

三、 蒐集方式、類別及內容

本公司可直接向您蒐集個人資料，亦可自本隱私權政策第二條、第(3)項中的醫療院所蒐集取得您的個人資料。前述醫療院所可在本隱私權政策的範圍內提供您的個人資料予本公司。

上述個人資料之類別與內容可能包括以下所列者，但本公司將僅蒐集為達上開目的所需之個人資料：

1. 辨識個人者: 如消費者之姓名、職稱、住址、工作地址、以前地址、住家電話號碼、行動電話、即時通帳號、網路平臺申請之帳號、通訊及戶籍地址、相片、電子郵遞地址、電子簽章、憑證卡序號、憑證序號、提供網路身分認證或申辦查詢服務之紀錄及其他任何可辨識資料本人者等。
2. 政府資料中之辨識者: 如身分證統一編號、護照號碼等。
3. 個人描述: 如年齡、性別、出生年月日、出生地、國籍等。
4. 身體描述: 如身高、體重、血型等。
5. 習慣: 如抽菸、喝酒等。
6. 家庭情形: 如婚姻狀況、有無子女等。
7. 家庭其他成員之細節: 如子女、受扶養人、家庭其他成員或親屬、父母、同居人及居國外及大陸人民親屬等。
8. 休閒活動及興趣: 如嗜好、運動及其他興趣等。
9. 生活格調: 如使用消費品之種類及服務之細節、個人或家庭之消費模式等。
10. 職業: 如各種職業等。
11. 健康與安全紀錄: 如職業疾病、安全、意外紀錄、急救資格、旅外急難救助資訊等。
12. 保險細節: 例如保險種類、保險範圍、保險金額、保險期間、到期日、保險費、保險給付等。
13. 健康紀錄: 例如：醫療報告、治療與診斷紀錄、檢驗結果、身心障礙種類、等級、有效期間、身心障礙手冊證號及聯絡人等。
14. 種族或血統來源: 例如去氧核糖核酸資料等。
15. 您使用本服務的記錄，包括但不限於地理定位、使用時間、瀏覽及點選記錄等。

四、 利用期間、地區、對象及方式

1. 期間：您要求停止使用個人資料為止。
2. 地區：台灣地區及其他本公司或其合作夥伴營運之境外地區（詳見本公司網站）。
3. 利用對象及方式：
   1. 帳號資料等非健康數據部分：

將儲存在本公司的伺服器，由本公司基於蒐集目的而利用。

• 個人健檢資料、病歷紀錄等健康數據部分：

將儲存在本公司的伺服器，由本公司基於蒐集目的而利用。

五、 您得行使之權利

就您的個人資料，您享有以下權利：

1. 查詢或請求閱覽。
2. 請求製給複製本。
3. 請求補充或更正。
4. 請求停止蒐集、處理或利用。
5. 請求刪除。
6. 拒絕自動化決定，包括自動化分析（profiling）

請注意，若您不願提供您的個人資料，本公司將無法提供您本服務全部或一部之服務。

您可以傳送電子郵件到 service@uppermed.com.sg 請求行使上述權利 (例如刪除個人資料)，本公司可能會要求您提供相關證明，以確認您的身份。

您若認為我們對您個資的蒐集、處理或利用有違法或不當，您可以向主管機關提出申訴或向法院起訴。

您瞭解跨境傳輸您的個人資料可能使您的個人資料承受較高的風險。

六、 本聲明之修訂：

您同意本公司得不定時對本聲明進行修改，並在本公司網站（網址：https://www.uppermed.com.sg/）公告、以電子郵件、或是透過本公司的應用程式發送通知。如您於公告或通知後仍繼續使用本服務，即表示您接受這些修改。